Terms of Use

The Service is provided by Helena Bioinformatics EOOD, UIC 208673837, with registered office at 14 Tsar Ivan Asen II Street, floor 1, apartment 1, 1142 Sofia, Bulgaria. Legal questions may be sent to legal@helena.bio and security incidents to security@helena.bio.

The Service is intended for qualified genetics, molecular biology, bioinformatics, laboratory and healthcare professionals, researchers acting within an authorized project, and organizations employing or engaging such persons. It is not offered directly to patients for diagnosis or treatment decisions.

An Individual account is for a qualified professional working independently and creates a private workspace. A Laboratory account creates a shared organizational workspace and requires an authorized administrator. A Distributor account is only an application for a commercial partner relationship and remains restricted until Helena approves a separate distributor agreement.

You must be at least 18 years old and legally capable of entering into these Terms. You must provide accurate information and keep it current. Helena may request evidence of professional qualification, authority or organizational identity before enabling clinical or commercial capabilities.

You must keep credentials confidential, use the account only for its assigned person, maintain accurate administrator and contact information, and notify security@helena.bio promptly of suspected compromise or unauthorized access.

Organization administrators control membership and roles within their organization. They are responsible for inviting only authorized users, reviewing access regularly and removing access promptly when it is no longer needed. Shared credentials are prohibited.

Helena provides software-assisted genomic and biomedical analysis functions, which may include variant annotation and classification support, phenotype matching, literature retrieval, prioritization, reporting and collaboration tools. Features may differ by plan, account profile, configuration, geography and release stage.

Version 1.0 supports a free plan without a payment card. Paid plans, usage charges, taxes, renewal, cancellation and refund terms do not apply unless you separately select a paid offer whose ordering and billing terms are presented before purchase. Helena may introduce, change or discontinue plans prospectively, but will not impose a charge without an affirmative purchase step.

The Service is a professional decision-support and research tool. Outputs may be incomplete, uncertain, outdated or incorrect and must be reviewed against the underlying evidence, applicable professional standards, laboratory procedures and the complete clinical context by a suitably qualified person.

The Service does not itself establish a diagnosis, prescribe treatment, determine patient management or replace professional judgment. You remain responsible for validation, confirmation, reporting and all clinical or research decisions. Clinically significant findings should be independently verified where required by applicable standards.

The regulatory status of particular features depends on their intended purpose, configuration and use. Nothing in these Terms is a representation that every feature is, or is not, a medical device. Helena will identify any separately regulated feature and its applicable instructions when required.

You retain your rights in data, files and materials submitted to the Service (“Customer Data”). You grant Helena the limited rights necessary to host, copy, transmit, analyze and otherwise process Customer Data solely to provide, secure, support and maintain the Service and to comply with law.

You must have a valid legal basis and all necessary notices, permissions, approvals and documented instructions before submitting personal, genetic, health or other confidential data. Patient data must be pseudonymized before upload unless Helena has expressly agreed otherwise in writing. Do not upload direct identifiers or data outside the agreed scope.

Where an organization determines the purposes and means of processing personal data and Helena processes it on that organization’s behalf, the Data Processing Agreement forms part of the applicable service agreement. Individual account holders who act as controllers must contact Helena before processing patient data unless an applicable DPA has been executed.

Users within the same organization may access shared cases and resources according to assigned roles. The organization is responsible for its users and their use of the Service.

A distributor relationship does not give the distributor access to a laboratory’s users, cases, patient data or clinical workspace. Commercial ownership, invoicing and organization relationships are separate from membership and clinical authorization. Any distributor rights and charges are governed by a separate written distributor agreement.

You must not use the Service unlawfully; submit data without authority; identify or attempt to re-identify a person from anonymized or pseudonymized data; use outputs as an unreviewed diagnosis or treatment instruction; infringe intellectual property or confidentiality rights; introduce malware; probe or bypass security controls; disrupt the Service; scrape at unreasonable volume; misrepresent output provenance; or enable another person to do so.

You must not reverse engineer or attempt to extract source code, models, non-public datasets or security mechanisms except to the limited extent such restriction is prohibited by mandatory law. Reasonable, good-faith security research must be reported to security@helena.bio and must avoid patient data, service disruption and unauthorized disclosure.

Some features may generate or summarize content using statistical or artificial-intelligence models. Such output is probabilistic, may resemble output produced for others and is not guaranteed to be unique, complete or factually correct.

Do not place direct patient identifiers or confidential information into a public or external-provider AI feature. Helena will identify protected and public AI boundaries in the product where relevant. You must review citations and source evidence before relying on generated content.

Helena and its licensors retain all rights in the Service, software, interfaces, documentation, methods, branding and underlying technology. Subject to these Terms, Helena grants you a limited, non-exclusive, non-transferable and revocable right to use the Service during the applicable account term for its intended purpose.

You may use and include analysis results in your authorized professional or research workflow, subject to third-party database licences, attribution requirements and patient rights. You grant Helena a perpetual right to use feedback you voluntarily provide without identifying you or disclosing Customer Data.

The Service may interoperate with third-party services and draw on public or licensed scientific sources. Those sources may change, contain errors or be subject to separate terms. Helena is not responsible for a third party’s independent service, but remains responsible for its own obligations and for processors it appoints as required by law.

Each party must protect the other party’s non-public business, technical and clinical information using at least reasonable care and use it only for the relationship. This obligation does not apply to information demonstrably public without breach, already lawfully known, independently developed or lawfully received without restriction. Required disclosure is permitted after advance notice where legally allowed.

Helena aims to operate the Service reliably but does not guarantee uninterrupted or error-free availability. Maintenance, security events, dependency failures and force-majeure events may affect access. Support and any service level commitment apply only if stated in a separate written order or agreement.

Helena may update the Service for security, compliance, interoperability or product development. We will give reasonable notice when a material change materially reduces an active paid service, unless urgent action is needed to address security, law or third-party dependency risk.

You may stop using the free Service and request account closure at any time. Either party may terminate an applicable service agreement as provided in that agreement. Helena may suspend access immediately where reasonably necessary to address a security threat, unlawful use, material breach, non-payment under a paid order or risk to patients, users or the Service.

Where practicable, Helena will give notice and an opportunity to remedy. On termination, access ends and Customer Data is returned or deleted according to the applicable DPA, retention policy and legal obligations. Provisions intended by their nature to survive, including confidentiality, intellectual property, accrued payment obligations, liability and dispute provisions, continue.

Each party warrants that it has authority to enter into these Terms. Helena will provide the Service with reasonable skill and care. Except for express commitments in these Terms or a signed agreement, and to the extent permitted by law, the Service is provided “as is” and Helena disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and that every result will be accurate or suitable for clinical use. Mandatory rights are not excluded.

Nothing excludes or limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence where applicable, or obligations under data-protection law that cannot be limited by contract.

Subject to the preceding sentence, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. Helena’s aggregate contractual liability in a twelve-month period is limited to the greater of EUR 500 and the fees paid or payable for the Service in that period. This limit does not apply where a separate signed agreement establishes a different limit.

The limitations apply only to the maximum extent permitted by applicable law and do not restrict mandatory consumer rights. The Service is not currently offered as a consumer medical service.

Helena may issue a new version of these Terms. Each version is identified by version, language and effective date. We will preserve prior versions and notify registered users of material changes. Where acceptance is required, the new version will not bind continued use until the applicable effective date and acceptance workflow, except where law requires immediate action.

A prior acceptance does not count as acceptance of a later version. If you do not accept a required new version, access to affected features may be restricted and you may close the account subject to data-return and retention rules.

These Terms are governed by Bulgarian law and directly applicable European Union law, without regard to conflict-of-law rules. The competent courts in Sofia, Bulgaria have jurisdiction, except where mandatory law grants another forum.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without Helena’s written consent; Helena may assign them as part of a reorganization or transfer of the Service while preserving applicable rights. The English and Bulgarian versions are intended to correspond; unless mandatory law requires otherwise, the English version prevails in case of inconsistency.